This place was great!!!! Howard First Jr. was the guy who helped me. I was in and out. Great experience! I would recommend this place to anyone!!!!
The poorest run establishment I have ever encountered. The manager Tony Mcart is terrible as well as the entire "new staff" the old staff has expressed there concerns to me several times and clearly are no longer there. I had an employee tell me "I screwed up by using there online service" I get charged for every mistake they make. the list is endless due to how often I rent from them. I assure you I will never step foot in this location again, and I advise the same to anyone.
We had to wait in line for 45 minutes to rent our van while people without a reservation got served by one person. the manager was no where to be found. when we got up to the register - (we were told that while they still had van on site) - we would not be given one. They said that 15 minutes after the pick up time - they could give you whatever they wanted. And we had to pay a higher rate for mileage. this took another 15 minutes. Later when I called the store the manager (tony Mccart) told me we were late and that was it...very rude and smug. I asked for a adjustment to the 69.00 per mile charge but he refused and when I got upset that I was pronouncing his name wrong he hung up on me. I asked where that policy on changing the type of van was in writing - he said he did not know. I called the 800 number and they have no such policy. When I called back he laugh at us and refused to save us a a customer. since there are 25 dealer in melbourne to get these trucks from - I will never be going back there again. poor service, poor customer service skills and a manager / owner that simply could care less about the customer......... my advice to save time and aggravation ---go elsewhere.
update a week later I had the manager of this location admit on a recorded line that I was in the right and he was in the wrong. Still no correction to my bill, still no call,text or email from anybody in the corporate office, this companies customer service techniques is to blame the customer and accept no responsibility whatsoever.
Had to move suddenly due to the recent hurricane and went by the day off to rent a truck.
I'm being generous with this rating because of the scheduling conflicts (2) and the long line issues that others have mentioned here. Not sure if they are under-staffed here or need work on efficiency. Either way, if you have time to wait a bit, I would say it is worth it.
I needed a 2" trailer hitch and light wiring job done on my new 2017 Honda CR-V. After the install date had to be moved a couple of times, the installer came in on Sunday and performed the work for me because I was in a bind and had to leave town asap. The work was done properly and relatively quickly. It looks great and works great. Again, if you have time to deal with the delay(s), odds are, you'll get your hitch installed to your satisfaction.
to be honest the entire Uhaul company is terrible, no customer service whatsoever, very disappointed for the last time
Andrew was our attendant and really helped us out. Great guy too bad he couldn't help us move! Definitely recommend this place to anyone.
I have never seen such an unprofessional establishment. highly disappointed.
U Haul Moving Storage Of Melbourne is a US Moving Company based in Melbourne, Florida. U Haul Moving Storage Of Melbourne is located at 438 N Harbor City Blvd, Melbourne, FL 32935, USA.
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