Be careful of physical exam charges!
I was given the name of a doctor there to see but can't get through to make an appointment, when calling I've received messages saying there not available or have been put on hold for 30+ minutes
They are very professional, I have never had to wait and I believe they are some of the best dentists I have ever seen. All the low star reviews I don't understand. I have been there 5 times already and every appointment I waited less then 10 minutes to get in and was out within 30 to 45 minutes and that is with major dental work being done. I salute the staff at this location. The followup is great and the appointment reminders are on point. I get them via text.
Very unorganized. Unprofessional and they do not respect peoples time. They rescheduled my mother appointment 3 times due to their error.
My husband and I went there for our annual physical exams a couple months ago. We were new to the area, and we found this place on our insurance website. It's in-network, and the physical exams should have been fully covered according to our insurance agreement. Our previous physical exams everywhere else have been full paid by our insurance company. However, Brevard Health Alliance (BHA) billed us $64 each person for just going over the exam results, while doing the physical exams were paid by our insurance company.
Overall, our experience with BHA was bad.
The experience at BHA wasn't very great either. We had a great nurse check the basics, but we waited for an hour for the doctor to go over the results with us at the "follow-up" appointment, just to hear "everything is fine".
We called BHA twice asking them to put "going over exam results" as part of the physical exam, but the staff said going over the exam results is counted as a separate follow-up appointment after the physical exam. They said "it's no big deal and they count towards deductible anyway." Our insurance company also called BHA to ask them to change the code so it can count as part of physical, but BHA staff said they didn't know how to do that. In the end, we got tired of fighting for this issue. We had to pay for them.
Showed up to my appointment, and was waiting for a whole hour for them to tell me that they can't see me at all, but what made me mad the most is that they don't even bother to rectify the situation at all. Like I don't have stuff to do.
Brevard Health Alliance is a US Health facility based in Melbourne, Florida. Brevard Health Alliance is located at 17 Silver Palm Ave, Melbourne, FL 32901, USA.
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