After years of living in Florida and having to replace patio furniture from the big box stores, we decided to visit Palm Casual. Our friend has had her set from there for over 20 years. It came with a lifetime warranty and has withstood the Florida elements and test of time with a family.
We are thrilled with our new set. I recommend this place to anyone looking for durable, outdoor furniture.
As we were chatting with the driver, I noticed a nick in the table top, and a scuff on the leg. The driver advised he will make a note and bring us a new table. I called Carter, just to be sure and also advised my chair had a blemish. They came out that Monday afternoon, replaced my table and chair. Not fixed, REPLACED. That is service.
I chose the right fabric on the first try, and they had the set built in their Rockledge location. For THIRTY dollars, they delivered it to my home, and set it up on a Saturday. I love it.
They have a large selection too. Even though we knew what we wanted when we went in, we sure took the time to browse.
Did I mention it came out to WAY LESS THAN I EXPECTED?
10/10, definitely will recommend to anyone looking for quality patio furniture.
We will be back soon to add on, as now I want the loungers, and chaise to match.
We visited the new Melbourne location on 192 and Carter assisted us in choosing the PVC set we wanted. We chose 6 seating table, rectangular. He explained the fabrics to us, and even said we had thirty days to switch if we didn't like it!! Who does that?
Very good experience with this store and their products. The furniture is very good quality and they absolutely stand behind their products. Since they manufacture locally they will repair furniture no matter how long you've had it. No receipt required. Lots of places claim to have a lifetime warranty, but this place really does.
Staff are very helpful and cordial. No pressure.Highly recommend
I was searching for new patio furniture with specific items in mind and visited several different patio furniture stores in the Melbourne area. I had visited the Palm Casual store in Rockledge in the past, but I decided to stop in their new Melbourne location since it had just opened and I'm sure glad I did! Not only was the staff friendly and helpful, but the store manager, Carter, went above and beyond locating the items I was looking for, offering to make adjustments to the furniture to tailor it to what I wanted, and making sure I received exactly what I had ordered. The staff was never pushy and was readily available to answer any and all of my questions. They also have a great return policy that helped to ease the worry of purchasing customized furniture. I received my furniture much faster than I anticipated and it looks wonderful on my deck! I really appreciated all of the help that Carter and his staff provided and would recommend this store to anyone looking for new patio furniture.
Carol Anne, Sales, was absolutely amazing! She spent a lot of time finding out exactly what we wanted. We found the perfect package for our pool area, but intended to wait before finalizing the order due to the pool completion date. Two days after our original visit, I ordered $1000 worth of seating that is created elsewhere and takes longer to manufacture. Last week, we went in planning to ensure that the remaining items were exactly what we wanted before finalizing our purchase the same day. After some thought, we discovered a back cushion that provided more neck support. When the manager was asked about the change, he intended to charge us $75 per chair for items that they create frequently (the company IS the warehouse), so that someone could pay enough attention to ensure the items were packaged correctly. He did not say that the larger cushion would cost more to make. He did not say that either cushion was special order. He did NOT say that the materials would require more money to ship (they are all created and originate from the same place, they ARE the warehouse). He DID say that because of the SKU, someone would have to take the time to ensure the product (normally shipped in a different pairing), was gathered and delivered to us correctly. This SKU would cost us $300 in addition to the $1000 we had already paid for a different item plus the $4000 we intended to pay that day! After failing to get Carter to lower this cost, we left without making the purchase. When we got home, he had left a voicemail with a rushed message that we had to listen to 3 times to hear that he felt bad and was willing to charge us half. To be honest, we were fine with paying $150 for four taller, yet more narrow, and not as densely filled cushions. However, we felt like the manager failed to acknowledge our argument of the charges in an intelligent, respectful manner. The product quality and warranty should justify the prices. No one should feel such pressure or feel 'sold to'. Carole Ann must be the saving grace at that location! We went to the Rockledge store and made our purchase. See my separate review there.
Talk about amazing customer service! Great furniture, amazing prices and such a welcoming team. It's not often I walk into a store and leave feeling apart of the family that makes up the store.
Palm Casual Patio Furniture is a US Furniture Store based in Melbourne, Florida. Palm Casual Patio Furniture is located at 3775 W New Haven Ave, Melbourne, FL 32904, USA.
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