This is the very first time I am writing a review. I feel compelled to inform future patrons of a horrible experience I received from the owner of this store. The store is privately owned and is not a corporate store of La-Z-Boy. Because of this corporate can only attempt to reason with the owner on behalf of a unsatisfied customer but has no real authority. It is up to the owner who will make all final decisions. The way I believe it should be. However, it was the owner of this store who refused to work with me after purchasing 2 sofas. One with a bed the other with a recliner on both ends. The fabric of the recliner sofa was defective and was returned to La-Z-boy for donation or destruction. I replaced the sofa with the same grade fabric "Letter C" but the owner charged me $235. more. The original purchase was for the same grade fabric but they were running a special on the defective low grade material. I believe after several trips to the store and 2 in home visits (had to take time off from work) it should have been an even exchange. If I were upgrading the material I would have expected to pay more. However, the owner had me. Even Corporate attempted to reason with the owner saying they fully understood what inconvenience this was and made several calls to the owner on my behalf. The owner refused to budge and charged me the $235 more for the same sofa with the same quality (Letter C) fabric. I have purchased many items from this store and even brought my parents to the store when they relocated to Melbourne. I felt as though the OWNER ripped me off. A good business person would have evenly exchanged the sofa just for the inconvenience alone. It would have been the right thing to do. Well, they get no more business from me and as a small business owner myself all my customers will be advised the same. Shame on you Mr. Owner of La-Z-Boy of Melbourne. Watch out, I believe he owns several other La-Z-Boys. Suggest you do your homework on which ones.
I would give zero stars if I could. My elderly grandmother had an issue with a chair she purchased from this location. While I was visiting in town, I visited the store and the manager Patty was very unhelpful and rather abrasive and rude. She refused to provide any kind of customer service and refused to give us the name of the owner since the store is independently owned. I would not recommend this location if you would like quality customer service.
My wife and I came here looking for a rocking chair. The selection is dizzying! The saleswoman was very accommodating, even when we said we had to think about it and left. The product itself is astonishingly good in quality and worth the somewhat high price.
Matt my salesman was awesome! They really help you with out with there extensive knowledge of all there products. I will never buy any other furniture! 10stars!
Narrow selection, high prices, and no service
La Z Boy Furniture Galleries is a US Furniture Store based in Melbourne, Florida. La Z Boy Furniture Galleries is located at 3451 W New Haven Ave, Melbourne, FL 32904, USA.
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