If I could give this place less than a 1 star, I would. My husband and I went in on black Friday 11/24/2017 about a week ago. I was searching for a new mattress. John was our sales person. We picked out a mattress and also a new bed. This was around 11am-12pm. When I got home, we realized that our existing bed frame would accommodate the new mattress (We currently have a full mattress/bed and bought a Queen mattress therefore we had purchased a new bed too) Once I realized that my current frame would accommodate the queen size mattress I called them back, about 12:30ish. I spoke with patty(?) and I asked to speak with my salesperson. She said he was with a client and would give him the message to call me back. I waited until 6pm and did not get a call back. I finally called at 6 and spoke with Amanda, I specifically asked her if she was the manager that helped John while my husband and I were in store and she said yes. I asked Amanda why no one had called me, and I explained that I just wanted to cancel my bed but keep the rest of my order. She said that John had received the message but he was busy and would I like him to call me back once everything was finalized? I said yes. Well to this day I have not received a call back from John. At any rate, I assumed that they did what I had asked them to do (Since I called twice and explained to both Patty and Amanda that I ONLY wanted to cancel the bed and keep the mattress and pillows). So, my delivery was supposed to be today, Thursday Nov. 30th 2017. Last night I realized I had not received a call with an ETA so I called and to my surprise, my entire order had been cancelled. I had called the customer service line, and so she called the store to try and get a manager on the phone. Apparently, the manager was with a client and she was given my information to call me. This was at about 6pm. Around 8 I got a call from Bill, which I wasn't able to take, so I called back at around 8:30. According to Bill, while he is a "manager," he only comes in the store in the evenings to close the store and he has "no real power." He then tried to sell me on Haverty's telling me how they are the oldest company in America and that they are so great. He also mentioned that because business is so great they don't have enough drivers and that even if he wanted to he couldn't get my mattress out because they have pods that are assembled offsite and the pods are dropped off at the store and blah blah. Nothing that pertained to anything. Today, after receiving a voicemail, I called and spoke with Amanda. (This is the kicker, folks). Per Amanda, she NEVER remembers speaking with me. (I have a great memory, she was wearing a green sweater with a bee brooche, a little longer than should length dark brown hair). Honestly, they made it seem like it was MY fault. I told Amanda, how could this possibly be my fault? First of all, beside all of the "customer's always right" stuff, I called multiple times to try and resolve my issue. I never received a call back until it was already too late and I had a problem. Amanda said the mattress was price locked and she couldn't offer me a discount but that she would give me free shipping and offer 18 month interest free financing (instead of the 12 months they offered us initially because we didn't spend enough money). Well, guess what Havertys? Now you wont be making any money off of me at all. I really am appalled at not only how unprofessional their customer service is, but that she really tried to low key blame me for the "miscommunication" and didn't offer to do anything substantial to accommodate the problem THEY created. I work in customer service, in a very busy local pharmacy..communication is very important. And if Havertys is as busy as they claim, communication should be something they try and strive for as well. As soon as I called to cancel the bed, they should have called and asked what was wrong? How can I save this sale? But instead I got dead air for 5 days. NEVER AGAIN!!
We love Havertys! We purchased many pieces of furniture for our home and the Sales person, Mr. Winkler is very courteous, extremely patient and very informative. We love visiting the Melbourne showroom. We will continue to do business there and highly recommend Havertys.
The staff here is very friendly and eager to help without being overbearing. While we are just making a purchase and cannot sat with certainty, their furniture seems to be built well. Recommend keeping an eye out for floor models they're looking to sell. Cost is quite a but less. Looking forward to delivery. I'll provide another update soon. Initial pics are just some items around the store.
John, please do not take offense. You were a pleasure to deal with in the Melbourne location but everything from there has been horrific!!! My husband and I went to Havertys for a dining room table and loved the one we ordered. Unfortunately it was of low quality and not only did the first one delivered break but this did the second one. That is not what I put fault on Havertys but thier customer service and professionalism is!!! We are still fighting to even get our deposit money refunded. They did not stand by their customer and we have lost days of work, currently our deposit money and the hours of life dealing with them. There are so many furniture stores out there, it’s amazing with the competition that they are able to treat their clients with such little empathy and class.
Ed Walters was outstanding. He asked us the right questions to find out what we needed, he listened, and then proceeded to show us what would meet those needs. He didn't use high pressure tactics but was more interested in developing a long term relationship with us. I have never been treated this well at a furniture store before and would gladly recommend Haverty's. They go above and beyond ensuring their customers are happy with their purchase.
Havertys Furniture is a US Furniture Store based in Melbourne, Florida. Havertys Furniture is located at 2800 W New Haven Ave, Melbourne, FL 32904, USA.
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