Great customer service at this Sears Auto Center location in Melbourne, Fl on Babcock Street. Sherry was absolutely the best. She was attentive to all of our auto concerns along with the best possible reccomendations. The wait was normal. A+ all around!!!
The man who was standing in front of the lawn mowers whom was supposed to be their salesman, knew absolutely nothing about the product, every question I asked he didn't know the answer, such as does it have two speeds how long is the warranty and how much does extended warranty cost. I feel the sales person should be very knowledgeable about the product that they are selling and be able to answer simple questions without having to look them up on the Sears website or do a Google search!!!!!
I absolutely love this store. I have purchased a refrigerator, clothes, power tools and recently a new adjustable bed. I like the quality of the products, the selection is great, prices are right in line or better than other retailers and the employees are always helpful. Such a pleasure after dealing with rude personnel at other stores and they never have what you want.
I would have given Sears a zero if it were an option. Their return/ exchange policy is ridiculous. My grandma bought my daughter some clothes and because she couldn't find the receipt, I couldn't exchange them for a bigger size. I understand not giving me any money, I wasn't trying to do that anyway but to deny me of even being able to go one size up for the exact same item is absurd. I was told the only way to exchange them is with a receipt even though each tag clearly says "Sears" on it. I have never shopped anywhere in my life that doesn't allow someone to exchange an item without a receipt. Money and time completely wasted. I WILL NEVER shop at this store and will be sure to spread the word. All I wanted was to get one size higher to fit my daughter, not a hand out. Ridiculous!!!!!!!
If there was an option to give this store zero stars, I would give it a negative 2. The people were rude and gave me incorrect information. I drove thirty minutes to be told that I was in fact a liar and they were not the ones at fault. I was ignored when I asked for the complaint number and was told the manager was looking for what I came in for. This was yet another lie. She walked right past me as if I wasn't standing there staring at her waiting for an answer. I stopped her and asked and she threw her coworker under the bus saying she was the one that told me the incorrect information. All in all, this is an absolutely terrible store with nonexistent customer satisfaction. Now I understand why Sears is going out of business and would like to hurry the process along, especially after this experience.
Sears is a US Department Store based in Melbourne, Florida. Sears is located at 1050 S Babcock St, Melbourne, FL 32901, USA.
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