Zero stars - Poor service, put my alignment further out of spec, claimed they could get it perfect, scraped my car getting it onto the ramps, tried to schedule an appointment but was told I had to either leave the car or wait 3/4 hours. This meant losing out on the 6 month alignment service I paid for. Paid for a service, could not redeem it, they claimed they were lacking staff and could not meet the requirements of my service.
I needed a replacement tire, under warranty and I had the opportunity to work with Sherry. She is the epitome of what customer service is all about! She deserves 5 stars. Unfortunately, I had tbe misfortune of dealing with Vincent, the Manager. He was very rude to me over the phone. He has absolutely no people skills. I have worked in customer service for many years, as a worker and as management. This type of behavior would never be accepted... With all that being said... I would like to thank Sherry for the time she took to help me out. I hope Sears knows what a valuable employee you are!
EDIT: YOU were well aware of lowering springs fitted to my car. YOU said it would not be a problem and proceeded to take my money.
Assistant Manager refused to do a wheel alignment on my Toyota Landcruiser because it had aftermarket wheels and tires, which were same size as stock. Went on about how he was qualified and all this BS. Upon explaining to him the laws of camber and caster, he tried to BS me further. This manager has no idea what he was talking about regarding a simple front end wheel alignment, you'd think Sears would have reputable and experienced people working for them, guess not. DO NOT GO TO SEARS FOR ANYTHING. Just because they are a legitimate company doesn't mean they provide any better work than the shop/garage down the street. Whilst in there, a elder women came in to do an alignment and the manager said he couldn't find her "lifetime alignment" on the system, how the system sometime fails and glitches, and pressured her into no other option, but to purchase another one, she was not pleased. Upon leaving one of the front desk workers ( a lady) tripped and began swearing out loudly with myself and two other customers about, how professional... If sears want to be here in the long run I recommend they make some serious changes when it comes to management and customer treatment. TREAT YOUR CUSTOMERS RIGHT AND THEY WILL COME BACK, IT'S SIMPLE CUSTOMER SERVICE 101. P.S If you would like the specific name of the manager I'm referring to, please do get in touch.
Getting brakes here was cheaper than what I was expecting and Sherry is EXCELLENT at her job. Getting a new battery for my car was also cheaper than what I was expecting and Sherry didn't BS me like you'd expect from most mechancis. The only reason why I can't give them 5 stars is that it took a bit longer to replace my brakes than what I was anticipating, but hey.
The staff works hard to make your experience great. Great prices and they are quick and friendly. Definitely sign up for their rewards program because it definitely helps with even more savings
Sears Auto Center is a US Car Repair based in Melbourne, Florida. Sears Auto Center is located at 1050 S Babcock St, Melbourne, FL 32901, USA.
Please contact with Sears Auto Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sears Auto Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Melbourne