Whoever the store manager is here, some fat, white balding dude, is INCREDIBLY rude and that's the only incredible thing about this store. I purchased $20 of gecko food and my picky gecko didn't like it, so I brought it back and asked to exchange it for something she would eat or even a gift card. Instead of explaining the return policy to me like an adult, he immediately copped an attitude and started talking over me, repeating over and over again, "I am the manager. I am the manager. I am the manager". Congratulations, guy: try acting like it. When I asked for the owner's contact info I received more attitude, an eye roll, and more attitude along with a business card for the store that had no contact info for the owners. I might bring my kids here to look at the cute animals, but I will NEVER spend another penny here. I also plan to tell anyone and everyone who will listen about my experience here in an effort to discourage them from spending money here.
I love going to incredible pets to see the huge variety of animals. Also, the reptile expert was very knowledgeable and talked my family into getting a leopard gecko. YAY
One of the best pet shops around. They have almost any animal you can think ofincluding bunnies, turtles, fish, snakes, lemurs, and even monkeys. Their selection of exotic animals and pet supplies is extensive albeit a bit pricey. Friendly staff too.
Fantastic customer service. Very knowledgeable employees. Wide selection of anything you may need for any kind of enclosure.
Every single animal I have bought from this store has either died or been sick and needed medicine. I bought a baby ferret and she had a bad cold and would have terrible sneezing attacks and needed medicine to get better. I later bought a baby ball python who unfortunately never ate the mice I gave her and never stopped shedding even after the baths I gave it and eventually died. I just recently bought a guinea pig for my birthday and noticed she had a rash behind her ear and took her to the vet to find she had ringworm. I bought her medicine and treated her twice a day for a few weeks but very sadly, she died. This cannot be a coincidence anymore. I want my money back and I will never be spending another cent at this disgusting store.
Incredible Pets Inc is a US Pet Store based in Melbourne, Florida. Incredible Pets Inc is located at 2255 N Wickham Rd # 102, Melbourne, FL 32935, USA.
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